Matsya Kaftan

Which size should I choose?

In KLOTHINN store, sizes may be based on the Indian or International sizing system. To help you identify your size we have a detailed sizing chart 

You can simply click on 'Size chart' on every product page. If you further need assistance, please write to us at orders@klothinn.com and will get back to you.

Where are my orders shipped from?

Your orders are shipped out from Kolkata, India.

How do I know that my order is confirmed?

We will send an email confirming your order and may contact you to confirm this before shipping the products. We also share and track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.

How much time will my order take to reach me?

We try our best to ship our pieces to you within 2-3 weeks. The shipping time for customised orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

How do I order if you do not ship to my location?

Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to find an alternative solution to make your pieces reach you. In case of any queries and doubts, we are happy to be of service. Just drop us an email orders@klothinn.com.

How can I cancel my order?

We do not allow order cancellation. Once your order is placed, it is immediately processed.

How can I return my order?

We are a brand that specialises in handcrafted products. Once your order has been taken and processed, a lot of effort and time goes into making each of these products. Our talented team create them using very time consuming processes. To safeguard their efforts we do not allow any returns on any order. Unless we have sent you a damaged piece, you can reach out to us and we will refund you for your order.

How do I exchange my order?

If you are unsatisfied with your order and want to exchange it, you can apply for an exchange of your order by writing to us at orders@klothinn.com.

We will only accept an exchange query if you write to us within 7 days of receiving your order. Also note, the following important information regarding exchange :

1. If a piece is exchanged once, it cannot be exchanged the second time.
2. Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
3. All products bought on sale are not acceptable for exchange.
4. All international exchanges - shipping costs and custom costs for return shipment as well as cost of the pieces that will be re-shipped to you -  will have to be borne by you unless the products are damaged.

Can I place an international order?

• We ship worldwide. We don't do free international shipping. The cost of the courier needs to be borne by the customer. This cost will show up on the final checkout of your order.

What do I do if my international payments are not going through on your website?

• We have Razorpay as payment gateway. If you are unable to make a payment please contact us at orders@klothinn.com.
• If you are unable to make payments via our payment gateway, we also provide you an alternative to using Paypal. But Paypal has extra charges of 5% on your total order.

How am I charged for customs for an international order?

• For all orders outside of India – Customs and VAT will be charged as per the laws within your country. These customs and VAT will have to be paid by you. If you are unable to pay these at the time of accepting your package, please note that the order will not be cancelled or refunded. And your package will be destroyed by the local authorities.
• You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
• KLOTHINN has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
• It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 Can I exchange an international order?

If you are applicable for an exchange, then yes you can do so. For all international exchanges the cost of shipping and customs clearance for you to send back your order and the cost to receive your exchange order will have to be borne by you. If there is a damaged product then we take care of the shipping costs only once we have confirmed such a situation by email.

What do I do if my order is damaged?

For any orders/products that are damaged when a customer receives them, we need to be notified within 48hrs for us to process a replacement.

TERMS OF SERVICE

Welcome to the website of KLOTHINN - klothinn.com (“Website”) (“the Site,” “we,” “us,” or “our”). By using this site, you agree to follow and be bound by the following Terms below. KLOTHINN reserves the right to modify these Terms at any time without prior notification. Site users must agree upon and abide by these changes accordingly. Please review this page periodically for changes. Any use of our Site at any time constitutes full acceptance of our service Terms.

By visiting www.klothinn.com, you agree that the laws of India, under the Kolkata jurisdiction, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and KLOTHINN or its affiliates.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures .Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.

Description of Service

KLOTHINN is a retailer and manufacturer of designer-quality goods. 

Usage Restrictions

All of the content that appears on KLOTHINN’s website, including all visuals, text, audio and video clips are subject to copyright protections and/or other intellectual property rights or licences held by the Site. Content of the website is intended solely for the personal, non-commercial use by the users of our Site.

Copyright Policy

All the content included on this site, such as text, graphics (the ones copyright KLOTHINN), logos, designs, images, digital downloads, data compilations, and software, is the property of KLOTHINN and protected by India and International copyright laws.

Our visual content on the website showcases our inspiration behind every creation. Please note these images have been sourced via the internet and are not being used for commercial purposes. They are merely to express the story and mood behind every piece.

Each of our products and prints are the intellectual property of KLOTHINN. These pieces and prints cannot be used without our consent and are protected by India and International copyright laws.

Notice

KLOTHINN may contact you or provide you with service-related and/or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us.

Exchange Policy: 

We invest a great deal of love and care in the making of each KLOTHINN piece. As a company policy we do not provide refunds on any product sold. Once the KLOTHINN pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at orders@klothinn.com within 7 days of receiving your order and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the KLOTHINN pieces. They may request for further information/photographs to assess your return request. Please assist them.

Exchange DISCLAIMER: 

1. If a piece is exchanged once, it cannot be exchanged the second time.
2. Please note that not all products are eligible for exchange. All made to order products are non-returnable and non-exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
3. All products bought on sale are not acceptable for exchange. 
4. For international exchanges the rules are different. For all international exchanges the cost of shipping and customs clearance for you to send back your order and the cost to receive your exchange order will have to be borne by you. If there is a damaged product then we take care of the shipping costs only once we have confirmed such a situation in an email to you. 

Product Colours

We have made every effort possible to ensure the colours are displayed as accurately as possible. We cannot guarantee your computer’s monitor will accurately display the true colour. If you have any questions about the colour of an item, please contact orders@klothinn.com prior to placing your order.

Pricing Policy

At KLOTHINN, we are committed to providing our customers with the best prices for pieces that are handcrafted. Our products are sold online and through retail. The prices applicable are those indicated on the website on the date of the order. Once you have completed the purchase order, and before making payment, you will be provided with a final overview identifying the article(s) acquired and the total price (including shipping and taxes).

Site Use

You cannot access or use the KLOTHINN website for any illegal or unauthorised purpose. Also, you agree that no comments or other user submissions submitted by you to the KLOTHINN website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You are and shall remain solely responsible for the content of any comments you make.

Indemnity

By use of this Site, you agree to indemnify and hold KLOTHINN (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account.

Third Party Links

To improve our Site, KLOTHINN may use and promote services provided by outside third parties. However, even if the third party is affiliated with the Site, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of any such parties. Outside sites linked on our Site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

Privacy Policy

We firmly believe in your privacy and the security of your personal information. We do not rent, sell or distribute our customer base or newsletter emails to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through our secure payment gateway. Your privacy is important to us.

The Information We Collect:

Your Email:

You don't like spam. We don't like spam. Because of this, we only send our newsletter to email addresses that have opted in, and they may opt out at any time. If you place an order with us, we send email messages pertaining to your order. We do not sell your email address to other parties.

Your Personal Information:

We collect your personal information when you provide it to us as you place your order, including your name, shipping and billing address, credit card number, and email address. We use this information to process your order, provide you with support, and update you on your order. We do not sell your personal information to other parties.

Anonymous Information:

We collect non-personal information from you, including your browser type, the URL of the previous web site you visited, your ISP, operating system, etc. This information is anonymous and is collected by almost all sites that you visit. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site and gather demographic information about our user base as a whole.

Cookies:

Like almost all e-commerce web sites, we use cookies. Our cookies don't store any of your personal information, but they do allow us to do things like keep items in your shopping cart during your visit or provide you with a more personalized user experience. We may use selected third parties for marketing and analysis purposes. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. We feel that the use of 3rd party services such as this improve your online experience, because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:

www.google.com/ads/preferences

www.adroll.com/about/privacy#optpolicy

www.networkadvertising.org/choices

Security:

We maintain best practices to protect your information, which include appropriate physical as well as electronic security measures. We use 128-bit Secure Socket Layer (SSL) technology to encrypt all of your private information when placing an order, which ensures that no one else can read this information.

The Information We Don't Collect:

Credit/Debit Card Information. This information goes directly to our third party, secure payment gateway and is not retained in our servers at all.

Final disclaimer

Although we have taken all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.

ELECTRONIC COMMUNICATIONS

When you use any of our Services, or send e-mails to us, you are communicating with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

TERMS & CONDITIONS FOR SALE PERIOD

During Sale

• We usually include select products on sale. 
• We do our best to ship every product after all quality checks. Unless a wrong/broken/damaged/poor condition piece has been shipped to the customer, we, unfortunately, do not accept the exchange or return of discounted products.
• In case of any discrepancy in the pricing of a discounted product on account of human error, the amount that appears in the system will be deemed final.
• We experience high volumes during the sale and will be unable to cancel any order due to shipment delays. However, we reserve the right to cancel an order on account of the non-availability of goods.
• We try our best to fulfil every order. In case a product in our inventory does not meet our quality check, we may have to cancel the order.
• Accounting and encashment of credit notes would make those orders ineligible for any further exchanges or refunds.
• All Duties & Taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.
• We are an omni channel business and ship orders from multiple locations. You may receive your order in more than one package at different times. Rest assured; you will be kept informed every time a package is shipped.
• All T&Cs mentioned here are over and above our standard T&Cs.

RIGHT TO CHANGE

KLOTHINN reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, KLOTHINN owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not ), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to KLOTHINN without obtaining authorization from it.

User shall not upload, post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. KLOTHINN does not have any express burden or responsibility to provide the Users with indications, markings or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of Copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Site, User warrants that the owner of such material has expressly granted KLOTHINN the royalty-free, perpetual, irrevocable, non- exclusive right and licence to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any Form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other end user to access, view, and store or reproduce the material for that end user’s personal use. User hereby grants KLOTHINN, the right to edit, copy, publish and distribute any material made available on the Site by the User. The foregoing provisions of Section 25 apply equally to and are for the benefit of KLOTHINN, its subsidiaries, affiliates and its third-party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.

TRADEMARKS

The Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of KLOTHINN protected by copyright as a collective work under the applicable copyright laws. KLOTHINN owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. Users may download / print / save copyrighted material for the User’s personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of KLOTHINN and the copyright owner is permitted.

If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site or a website otherwise owned or operated in conjunction with KLOTHINN shall not be deemed to be in the public domain but rather the exclusive property of KLOTHINN, unless such site is under licence from the trademark owner thereof in which case such licence is for the exclusive benefit and use of KLOTHINN, unless otherwise stated.

INTELLECTUAL PROPERTY RIGHTS COMPLAINTS

KLOTHINN respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes any Intellectual Property Right infringement, please address a complaint to the ‘Customer Care’ by way of an email to info@klothinn.com.

GIFT CARDS

1. Gift Cards can be redeemed online at www.klothinn.com.
2. Gift Cards cannot be used to purchase other Gift Cards
3. If the order value exceeds the Gift Card amount, the balance must be paid by Credit Card/Debit Card/Internet Banking.
4. Gift Cards will expire after 1 year from the date of issue and any corresponding unused balance shall be forfeited thereafter
5. Gift Cards cannot be redeemed for Cash or Credit
6. You are solely responsible for the safety and security of the Gift Cards
7. Gift Card number is confidential. In the event of any misuse of Gift Card due to loss of any such confidential details due to the fault of the purchaser, KLOTHINNshall not be responsible for the same and no refund can be issued
8. Validity of Gift Cards cannot be extended, new Gift Cards cannot be provided against the expired/unused Gift Cards
9. Gift Cards are a Prepaid Instrument subjected to regulations by the Reserve Bank of India. KLOTHINN will be legally required to share the details of the purchase of the Gift Cards and/or transaction undertaken using the Gift Card with RBI or such statutory authorities.
10. A Gift card once purchased cannot be cancelled and no refund is applicable.
11. A Gift Card purchased in INR cannot be converted to USD and vice versa.

DELIVERY

KLOTHINN endeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if KLOTHINN fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, KLOTHINN may at its discretion charge you for additional shipping cost.

LOSS IN TRANSIT OR DAMAGES

KLOTHINN shall make all endeavours to deliver defect free products to the purchasers. KLOTHINN does not take title to any returned items purchased by the user unless the item is received by KLOTHINN. Any item purchased on our website does not qualify for any exchange unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to KLOTHINN within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.

KLOTHINN holds the sole discretion to determine whether a refund can be issued.

PRODUCT DESCRIPTIONS

Products displayed on KLOTHINN attempts to be as accurate as possible. However, KLOTHINN does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by KLOTHINN is not as described, your sole remedy is to contact KLOTHINN within 48 hours of receipt and KLOTHINN riser vest the right to provide a solution as per its discretion. KLOTHINN is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.

PRODUCT COMPLIANCE

Products displayed/ sold on the KLOTHINN website are manufactured/ procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.

INACCURACY DISCLAIMER

From time to time there may be information on our Website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. KLOTHINN reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

WARRANTIES & LIABILITY

All information, content, materials, products (including software) and other services included on or otherwise made available to you by KLOTHINN are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. KLOTHINN makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through KLOTHINN, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.

KLOTHINN does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.

We will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that KLOTHINN shall not be liable for any damages of any kind related to your use of this Website.

Though KLOTHINN shall make all endeavours to protect its websites from any viruses or other illegal use of its website. However, we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on the Website constitutes, or is meant to constitute, advice of any kind.

All the Products sold on Website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is YOUR responsibility to ensure that the products purchased on this website are not restricted in your territory. KLOTHINN shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website.

KLOTHINN will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

INDEMNITY

You agree to defend and indemnify KLOTHINN (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and employees) from and against all third party claims, suits, damages, claims and losses, including but not limited to reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party or any damage to life and/or property caused by the products delivered.

BREACH

In the event you are found to be in breach of the Terms of Use or Privacy Policy or other rules and policies or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website. Any user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.

Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.

If you have any questions regarding this, you can contact our team addressed to: orders@klothinn.com

SEVERABILITY

We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

WAIVER

The failure by KLOTHINN to enforce at any time or for any period any one or more of the terms or conditions of the Agreement shall not be a waiver by KLOTHINN of them or of the right any time subsequent to enforce all Terms and Conditions of this agreement.

FORCE MAJEURE

Failure on the part of KLOTHINN to perform any of its obligations and the non-furnishing of the Service, shall not entitle you to raise any claim against KLOTHINN or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfilment by either party of any obligation set forth in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockout, accident, epidemic or any other event of any nature or kind whatsoever beyond the control of KLOTHINN that directly or indirectly hinders or prevents KLOTHINN from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not in any event constitute or be considered an event of Force Majeure.

DISPUTE RESOLUTION

This agreement shall be construed and the legal relations between YOU and KLOTHINN hereto shall be determined and governed according to the laws of India. If any dispute arises between you and KLOTHINN regarding your use of the Website or Your dealing with KLOTHINN in relation to any activity on the Website, in connection with the validity, interpretation, implementation or breach of any provision of the Terms & Conditions and/or Privacy Policy including but not limited to the rules and policies contained herein, the dispute shall be subject to the exclusive jurisdiction to the Courts of New Delhi.

Your obligations to pay the Payment Fees shall not be suspended during the pendency of such proceedings.

GRIEVANCE

Any grievances you have by way of use of the website can be addressed to the ‘Customer Care’ by way of email to orders@klothinn.com

The ‘Customer Care’ shall thereafter consider the same and provide a response within one month of the date of such complaint/ grievance.

GOVERNING LAW

These Terms and Conditions or the documents of third-party payment channels shall be governed and construed in accordance with the laws of India.

This document is an electronic record in terms of Information Technology Act, 2000 and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.